Solution Architect - CRM (Senior)

Overview

The Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Solution Architect – CRM to join the Enterprise Technology & Digital Standards (ETS) team in Toronto. In this role, you will define and govern the architecture of enterprise-wide Microsoft Dynamics 365 and Power Platform solutions, ensuring alignment with organizational standards and strategic objectives. You will lead design sessions, collaborate with cross-functional teams, and provide trusted technical advisory services to senior stakeholders across multiple lines of business.

Key Responsibilities

• Define the structure, relationships, and layering of CRM solutions, identifying reusable components, quality metrics, and interface specifications across large distributed environments
• Design, implement, and govern enterprise-wide Microsoft Dynamics 365 platforms, including customization, security models, and multi-tenant configurations
• Architect and implement Microsoft Power Platform solutions including Model-Driven Apps, Power Automate workflows, Power Pages, and Business Process Flows
• Design and implement Azure-based enterprise solutions leveraging Azure Integration Services, App Services, Functions, and API Management
• Establish enterprise integration architectures using scalable patterns across multiple business systems, including MuleSoft and API-led connectivity
• Design and document REST-based API architectures and govern enterprise integration standards across the organization
• Develop and maintain Dynamics 365 extensions including Plugins, PCF Controls, Custom APIs, and Azure-hosted components
• Lead architecture reviews, design sessions, and stakeholder workshops to validate solution requirements and achieve consensus across business units
• Translate complex technical concepts and architecture decisions into clear, business-focused recommendations for executive and senior stakeholder audiences
• Collaborate with Enterprise Architecture, Cyber Security, Infrastructure, Integration, and Delivery teams to ensure alignment with enterprise standards
• Develop architecture standards, reusable design patterns, technology roadmaps, and solution review processes
• Provide technical guidance, mentorship, and direction to project and delivery teams throughout implementation

Must-Have Requirements

• Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms
• Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows
• Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, and API Management
• Demonstrated experience designing Enterprise Integration Architectures and implementing scalable integration patterns across multiple business systems
• Knowledge and experience integrating enterprise applications using MuleSoft and other enterprise integration technologies, including API-led connectivity and service orchestration
• Experience designing and implementing Dynamics 365 Security Models, including business units, security roles, access controls, and data segregation strategies
• Demonstrated experience designing multi-tenant enterprise platforms supporting multiple lines of business through configurable and reusable solution components
• Experience designing, documenting, and governing REST-based API architectures and enterprise integration standards
• Demonstrated hands-on experience implementing and optimizing Power Automate workflows and business process orchestration solutions
• Experience developing and governing Dynamics 365 extensions, including Plugins, PCF Controls, Custom APIs, and Azure-hosted custom components
• Knowledge and experience in Microsoft Dataverse Architecture, including data modeling, entity design, security models, and data management strategies
• Knowledge and experience in Cloud Security Architecture and Identity & Access Management (IAM), including Microsoft Entra ID, role-based access controls, and enterprise security best practices
• Demonstrated experience in Enterprise Data Architecture, including common data models, data integration, migration strategies, and information governance
• Demonstrated experience leading stakeholder consultations with business, architecture, security, and technical teams to define and validate solution requirements
• Experience presenting architecture assessments, solution options, and technical risks to governance committees and executive audiences

Nice-to-Have Skills

• Knowledge and understanding of object-oriented analysis and design techniques
• Experience developing enterprise architecture deliverables based on Ontario Government Enterprise Architecture methodologies, processes, and practices
• Knowledge and understanding of Information Management principles, concepts, policies, and practices
• Experience designing detailed functional and technical requirements for new and existing business solutions
• Experience leading multi-tier application infrastructure design, documentation, and configuration for medium or large corporate implementations
• Experience designing, developing, implementing, and maintaining large complex CRM applications, workflow processes, and dynamic forms
• Knowledge and experience designing external-facing and internal-facing digital solutions using Power Pages and related Microsoft technologies

Work Environment

This is a fully onsite role based at 222 Jarvis St., Toronto, Ontario, with a 5-days-per-week onsite requirement. No security clearance is required. The successful consultant will work within a collaborative enterprise environment engaging regularly with business sponsors, product owners, Enterprise Architecture, Cyber Security, Infrastructure, and Delivery teams.