Systems Administrator / Operations Support Specialist - Intermediate
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careers@lotusit.ca
Ref: RQ10929
Contract – 12 Months (Extension Possible)
Onsite – Toronto (56 Wellesley)
Posted Date: 2026-04-09
Location: Onsite – Toronto (56 Wellesley)
Public Sector Experience: Required – OPS / Public Sector
Contract End Date: 2027-03-31 *
Rate: $63/hour
Provide first-line technical support and operational assistance within a healthcare environment, ensuring timely resolution of incidents and service requests.
Responsibilities
- Provide daily support to clients via ticketing systems such as Footprints
- Triage, prioritize, and manage service requests, incidents, and problem tickets
- Act as liaison between users and technical teams including DBAs, system and network administrators
- Assist in troubleshooting connectivity issues and identifying root causes
- Support distribution of client communications with business stakeholders
- Ensure adherence to service management processes and recommend improvements
Requirements
- 2+ years of Tier 1 technical support experience
- Experience with service management processes and remote client support
- Knowledge of Windows and Linux environments
- Experience with Microsoft Great Plains 2016, Quadrant Workforce, BSSI Health Financials, Citrix, and Active Directory
- Understanding of healthcare systems and personal health information regulations
- Strong communication, customer service, and problem-solving skills
* Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.